The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. To learn more about its privacy practices you should read the Etsy Privacy Policy available on the Etsy Website or App.
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly.
I rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.
Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.
Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law, I, Paul Stanway, am the data controller of your personal information. If you have any questions or concerns, you may contact me at rdmasales@gmail.com. Alternatively, you may write to me at:
16 Heath Terrace, Flag Lane South, Chester CH2 1LB
Generally we offer 2 delivery options both provided by the Royal Mail.
Our standard delivery option is 2nd class and normally arrives in 2-3 business days.
We offer an upgrade to 1st class which normally arrives in 1-2 business days.
Unfortunately neither of these services is tracked and as the service is provided by a third party we cannot guarantee delivery on a specific date.
If having your delivery tracked or delivered on a specified date is important to you then please send us a message indicating what you would like to order and we will give you a quote to upgrade your delivery to a tracked/specified delivery service.
If other services are available or used they will be mentioned in the listing or will be available in the checkout.
The Royal Mail say that 2nd class normally arrives in 2-3 business days and 1st class normally arrives in 1-2 business days. Sometimes due to unforeseen circumstances much as weather, staff shortages etc delivery can be delayed.
In line with Royal Mail policy we ask that if you can, please wait 10 business days before contacting us about a missing item. If you have still not received after 10 business days we will either send you a replacement or give you a refund. Please send us a message to let us know which you would prefer.
If you are unable to wait for 10 business days please send us a message to let us know.
We have had some reports of missing parcels that the Royal Mail had tried to deliver but the recipient was not home so they leave a 'Something for you' card and the parcel is taken to the local delivery office for collection. However our customers did not get the card telling them they needed to collect it so they didn’t know they had to go and get it. If it is not collected the Royal Mail take 3 weeks to return it to us so you may want to check with your local collection office to see if they have it. If they do you can either collect it or arrange for them to deliver it to you for free.
Flowers are individually tissue wrapped and posted in large letter sized flat boxes which fit 6 flowers comfortably which is why we are able to offer discounts on purchases of multiple flowers. A different size and shape box is used for greater volumes up to 12 flowers. Larger volumes can be accommodated please send us a message to get a quote for any number not offered on the flower listings.
Unless stated in the listing, metal items are wrapped in corrugated cardboard and are either posted in bubble envelopes or cardboard boxes.
We try to be as environmentally friendly as we can and recycle as much packaging material as possible.
1. In your basket tick “This order is a gift”
2. Tick “Add gift message for free”.
3. Write your message in the space provided. Please make sure to include to/from names. This message will either be printed on a slip of paper or will be put onto a ‘Red Dragon Metal Art’ gift tag. If you have a preference please add a note in your order to let Nicky know which you would like.
For just £3 you can have your order gift wrapped and delivered to you or directly to the person you are buying it for. You can write your own message which we will print and attach to your gift.
Add your chosen item(s) to your basket.
Follow instructions 1-3 above then
4. Tick “Add gift wrapping for £3.00”.
5. In the notes section of the basket tell us who the gift is for i.e. Mother, Brother, Aunt, Grandfather, Wife, Boyfriend etc. and the occasion i.e. Birthday, Anniversary, Christmas and any other information you think would be helpful. This will help Nicky to choose suitable wrapping paper.
6. In the checkout add the name and delivery address of where to send the gift.
If you are ordering gifts to be wrapped and delivered directly to more than one person please do a separate order for each person so you can put the details in the notes and a different delivery address for each one.
Unless otherwise stated our mild steel art is supplied in ‘ready to rust’ bare metal.
The metal art will rust over time so you can experience the enjoyment of watching as it naturally turns rusty.
To speed up the rusting process an occasional spray of salty water over the first few days or so will help create the rust effect. Alternatively if you want it to go rusty very quickly you can use cheap malt vinegar to soak it in, brush it on or spray it with. The metal will start to turn orange before your eyes like magic!
We find our customers prefer to make the items go rusty themselves and the bare metal is a lot cleaner for transportation.
We have rusty art in our photos so you can see what the art will look like once it has turned rusty.